Refund policy

Returns

At Arden & Co, we want you to love your purchase. If you are not completely satisfied with your order, we’re here to help.

Customers may request a return within 14 days of receiving their order. To be eligible for a return, items must be unused, unwashed, and in their original packaging with all tags and accessories included.

For hygiene reasons, certain products such as pillows, bedding inserts, mattress protectors, and other personal-use items may not be eligible for return unless faulty or damaged.

Change of Mind

Change-of-mind returns may be accepted at our discretion, provided the item meets our return conditions. Customers are responsible for return shipping costs for change-of-mind returns.

Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with clear photos and your order number.

Where applicable, we will offer a replacement, store credit, or refund.

Refunds

Approved refunds will be processed back to your original payment method within 5–10 business days depending on your payment provider.

Shipping costs are non-refundable unless the item is faulty, damaged, or incorrect.